CUSTOMER SERVICE INQUIRY

Contact Customer Service for billing disputes, questions about your account and general correspondence.

USPS Mail

Merrick Bank

Customer Service

P.O. Box 9201

Old Bethpage, NY 11804-9001

Phone

1-800-204-5936

TTY/TDD: 1-800-253-4563

MAKE A PAYMENT

Merrick Bank offers several convenient ways to pay your credit card bill. We understand that making payments to your account timely and effectively is important.

Checking/Savings Account: Use the Cardholder Center or mobile app for secure, quick and easy payment options.
Over the phone: Call 1-800-204-5936 (TTY/TDD: 1-800-253-4563) for secure, expedited and easy payment options. One of our agents or automated system can process your payment using your checking/savings account or debit card.
By Check or Money Order: Use the payment coupon and envelope provided with your statement, and mail to (allow 4-7 days to arrive):

Merrick Bank
P.O. Box 660702
Dallas, TX 75266-0702

For overnight mailings, send directly to:

Merrick Bank
Attn: Lockbox Operations #660702
2701 East Grauwyler Road, BLDG 1
Irving, TX 75061
Don't have a checking or savings or debit card? Visit your nearby money services counter at retail locations (such as Walmart, Kroger or others) to see what cash payment options are available. Fees can range from $1-$20 so be sure to ask the cashier about available options and fee amounts. You may use MoneyGram, Western Union or other forms of electronic payments with cash to send us your payment same day or next day depending on availability.

CREDIT CARD APPLICATION INQUIRY

To inquire about a declined application: If you have recently been declined and would like a statement of the specific reasons your application was denied, please write to our Credit Department at the address listed below:

Merrick Bank
Credit Department
P.O. Box 1442
Draper, UT 84020-1442